Can I use it on my dog? Can I use it on my horse?
Many customers use the ROSEMARY & CEDARWOOD products on their dogs and horses. As it only contains essential oils and a natural base, yes, it is safe for humans, dogs and horses.
Is it vegan?
No animal products are used in the production of the cremes or lotions.
How long will it take until I receive my order?
In most cases, your order will be packed and shipped within the next two business days. Quite often orders are packed and shipped the same day. Expect slight delays during the Christmas and New Year season. Please take into account public holidays.
I don’t like ordering online. Can I order directly through you?
It is possible but not preferable as it adds a lengthy delay to the process.
What is the postage charge?
Orders over $50 are not charged postage. Orders under $50 are charged $9.95.
Can I resell the range of Nature’s Botanical?
You are welcome to place an order and resell it.
I’m traveling to China/Vietnam/North Qld/Alice Springs? Will it work there?
The products have been used by customers from Broome to Coober Pedy, from the tropics in the Far North of Queensland to Darwin and down to Adelaide, as well as as far afield as Perth and Tasmania. It has also been purchased by customers who intended travelling to Vietnam and Thailand and other tropical destinations. We've had enquiries and orders from travellers and back packers who have used the product here in Australia and want to order it for use in their own country. We've had no complaints so far!
I want to wear this with sunscreen. Which do think I should put on first?
We suggest you apply sunscreen first and then the crème.
Which is better - the rosemary and cedarwood crème, roll-on or spray?
It depends on your usage and needs. The ROSEMARY & CEDARWOOD roll-on is convenient, especially if you need to keep your hands clean e.g. fishermen baiting hooks etc. However, the ROSEMARY & CEDARWOOD crème lasts longer on the skin and so requires less frequent application. The ROSEMARY & CEDARWOOD spray is convenient if you need to apply it to multiple people or large surface areas of skin. The formulation of the roll-on and spray is the same.
Can I refill the roll-ons?
What is your refund policy?
All goods must be received in 'as new' condition.
Postage costs for returns are at the buyer's expense.
To ensure items do not go astray when returned, we require that you obtain a tracking number from your postal carrier and let us know this tracking number.
To prevent breakage, please ensure you have adequately packaged the parcel. We will not refund if item is not received in 'as new' condition.
Item must be received by us before your refund is processed.
To avoid delays in processing your refund, please contact us to let us know you would like to return the goods first.
If you received free postage on your original order because your order came to over $50, but the refund takes your order to below $50, we will recoup our postage costs from your refund before processing the refund. For example, if your original order came to $60, and you return an item worth $38, we will deduct postage costs of $13.50 from the $38 and refund the remaining $24.50.
I have a question that is not on this FAQ page.
If you have a question, more than likely someone else is wondering the same thing. Email us at firstname.lastname@example.org and we'll get back to you with an answer.
Do you ship overseas?
Yes.... and no. It depends upon whether or not you are prepared to pay the shipping costs. The best way to do it is to send us an email to inquire about postage rates to your country. If you're happy with the costs, we'll invoice you and, once payment has been received, we'll ship your order.